JOB FUNCTIONS AND RESPONSIBILITIES:
· Adhere to HRC Policies and Procedures.
· Must be able to read, write and speak Mandarin to assist our international patients.
· Reconcile and post invoices received from vendors for the various offices as assigned by the Supervisor
· Accurately review accounts and apply payments to charges
· Post charges within and in excess of target daily, weekly, and monthly goals
· Review benefits, authorizations, office notes and fee schedule for accurate manual posting of charges to cash accounts or send insurance information to vendor
· Audit and review invoices for accuracy
· Receiving and placing customer service emails with Mandarin speaking patients & JXR team
· Maintaining solid patient relationships by handling questions and concerns with speed and professionalism
· Resolving patient complaints, taking payments & creating payment plans
· Identify and research as required to troubleshoot patients’ needs to achieve satisfaction
· Keep records of patient interactions, process patient accounts and file documents
· Identify trends or issues and review with Supervisor
· Prepare for the month end closing by managing workload efficiently
· Assist Supervisor in conducting any research projects, audits, and any other special projects
· Knowledge of current ICD-10, CPT Codes, HIPPA and Patient Privacy rights, at all times
· Be able and willing to multi-task & perform under the pressure of a fast-paced environment, as well as change focus and re-prioritize as requested by the Billing Supervisor
· Possess strong computer skills (standard business, office, and medical applications including but not limited, Google, Outlook, Excel, and Word)
· Other duties as assigned which may include preparing various account receivable or departmental reports as assigned
· Cross-trained in other areas of the department as required
Team Player
· Be proactive in efficiency enhancement and promoting team spirit through out the HRC team
· Be proactive in assisting the Billing Supervisor in implementing procedural changes to achieve goals and objectives in the billing team
· Maintain confidentiality in all aspects of daily work, recognizing that many confidential documents and conversations will need to be relayed
· Demonstrate regard for the dignity and respect of all employees, medical staff, patients and visitors
· Communicate effectively and respond to email in a timely manner, per department policy
· Keep work area and surrounding areas in a clean and organized manner
· Review and maintain training materials
· Coordinate efforts to work effectively with others in a manner that is productive, recognizing that this creates continued development of the “team” concept
· Interact with fellow employees in a way that promotes a harmonious and cooperative working environment
· Participate in performance improvement activities
· Maintain proper attendance and punctuality to ensure that the practice operates in an efficient and cost-effective manner
· Work overtime as needed
· Accept responsibility and accountability for actions
· Assist with any task that can help improve the flow and efficiency
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
Experience level:
Physical setting:
Schedule:
Work Location: In person