Integra Health is looking for a passionate, customer service and hospitality-driven, Patient Care Coordinator to play an important role in our patients experience as the first person they interact with when they come into our practice. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

Specifically, your duties will include:

• Greeting patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service.
• Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
• Conducting temperature checks and COVID screening questions.
• Scheduling follow up appointments for medical evaluations, procedures, and testing.
• Addressing any patients questions or concerns in a timely manner and escalating them as needed.
• Answering the phone and directing patients to the appropriate team members for their medical care, billing questions or other needs
• Keeping the office space and the entire clinic clean and presentable meeting Integra Health brand standards.
• Distributing mail and facilitating mailing items to members and signing for packages on occasion.
• Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
• Performing related duties as required

Experience
We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

• 1-2 years of previous hospitality and/or medical office experience strongly preferred
• Excellent administrative background, especially in managing customers on the phone
• Ability to efficiently execute (and often improve) established office routines and policies.

Skills
To be successful in this role, candidates will demonstrate the following:

• Exceptional organizational and attention to detail.
• Excellent communication skills and the ability to work cross-functionally among departments and teams.
• Tech-savvy with the ability to learn new technology quickly.
• Ability to think and work independently, effectively, and efficiently as if running your own business unit
• Ambitious, strong work ethic, and open to new ideas

Comp & Benefits:

Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:

• Competitive salary
• Excellent benefits, including healthcare, dental, vision
• 401K with matching 4%
• PTO
• Modern, elegant, and high-end work environment

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Temecula, CA 92592: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Medical receptionist: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location