Job Detail

We have are hiring a Bilingual Patient Service Representative for our busy Santa Ana Clinic. This position is full time 40 hours per week.

Qualified candidates must be bilingual in English and Spanish and have some experience in front desk/registration in a Medical or Healthcare environment.

SOS is proud to be the largest community health center in Orange County to combine wrap-around social services with healthcare. We provide Medical, Dental, Behavioral Health and Social Services. SOS currently operates six sites located in Costa Mesa, Santa Ana, Anaheim, Mission Viejo and Newport Beach; dedicated to improving health outcomes of low-income and at-risk populations in Orange County.

JOB SUMMARY

The Patient Service Representative (PSR) position is the ambassador of the patient greeting and ensures a positive, welcoming SOS Experience. The PSR is assigned to the front desk duties, data entry for patients checking in and collecting patients fee's. This position assists patients with customer service or clinic visit inquiries and works to resolve patient issues while escalating to leadership when necessary. The PSR sets appointments for multiple patient service lines and answers questions as related. The PSR completes outbound calls for appointment reminders and/or re-scheduling appointments, checks patient messages and returns call/replies timely.

RESPONSIBILITIES

· Welcomes patients and visitors with a positive professional greeting ensuring they have a warm welcome and know that you are there to help.

· Effectively manage the patient check-in process from start to finish to include identification verification, update or confirm demographics and insurance information, and ensure appropriate patient and/or compliance forms are provided and completed accurately.

· Collects and maintains patient registration and utilization data for reporting.

· Ensure patient information is entered into the Electronic Health Record system accurately and in a timely manner.

· Ensures proactive approach to customer service by answering patient questions and listening to patient’s concerns/issues, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving complex issues.

· Gathers third party payment information and records charges.

· Ensures that each patient is offered and advised of the SOS Sliding Fee Scale.

· Explains payment policy/billing procedures, and patient financial responsibility

· Collects and receives patient fees, including patient insurance co-payments, co-insurance, deductibles, prior balances, and sliding fee payments.

· Balances daily monies and receipts, and ensures accuracy of batch summaries with 100% accuracy. Follows SOS Accounting policy and procedures as it relates to collecting and handling cash.

· Keeps patient appointments on schedule by notifying provider of patients’ arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

· Tracks no-shows report in the EHR system.

· Prepares daily patient charts.

· Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner.

· Contributes to tracking reports and analyses requested by supervisor.

· Work in collaboration with other members of the health care team in order to ensure patients receive timely care.

· Follows HIPAA and PHI guidelines as per SOS Policy. Protects patient’s confidentiality by making sure protected health information (PHI) is secure to include ensuring documents with PHI are securely stored and not left in plain sight, logging off or locking computer before leaving work station.

· Attends training sessions as needed. Attends and contributes to department, team, and other clinic meetings.

· Completes all SOS assigned compliance trainings timely.

· Maintains the patient waiting area and keeps the area organized and tidy.

· Completes all administrative duties and other duties as assigned by supervisor.

· Works overtime if requested and authorized

QUALIFICATIONS/EXPERIENCE/EDUCATION:

• High school diploma or GED required
• One year of healthcare office experience including electronic health records system. Community clinic/FQHC setting experience is preferred but not required.
• Must have excellent customer service ability, good energy and a positive attitude.
• Ability to complete basic math and has accurate cash handling skills.
• Proficient in English and Spanish for both verbal and written communication, including use of basic medical and/or dental terminology.
• Ability to receive instruction and multi-task while working in a fast-paced environment
• Strong computer skills, proficiency in data entry and Microsoft programs such as Word, Excel, Outlook and Internet Explorer.
• Excellent written, interpersonal and verbal communication skills.
• Demonstrated “detail-approach” to administration and organization
• Ability to work with a wide variety of people from different backgrounds and cultures
• Ability to work under pressure
• Ability to maintain high level of confidentiality
• An ability to fulfill their job requirements with minimal supervision.

SOS FULL TIME EMPLOYMENT: At SOS, we offer a competitive salary and a generous benefits package for our full time team members which includes; group Medical, Dental and Vision, Flexible Spending Accounts, Basic Life insurance/AD &D, Voluntary Life Options, Long Term Disability, 403b Retirement Plan with employer match, EAP, Global Travel Assistance, Supplemental Accident, Critical Illness and Hospitalization plans offered, Tuition Reimbursement, Paid Holidays, Paid Vacation and Sick days.

All qualified candidates will be subject to an employment/criminal background check and must be able to provide proof of required vaccinations which include: COVID-19 Vaccination, TB Test, Annual Flu vaccination and MMR. Required Proof of COVID-19 Vaccine or qualify for 1 of the 2 COVID Vaccine Exemptions with weekly rapid testing requirement as per state/federal healthcare requirement. SOS will provide vaccines to new employee's if needed at no cost.

Job Req # 202112PSREL

Job Type: Full-time

Pay: $15.50 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
SOS has a low COVID work policy which requires daily temperature checks, masking, social distancing and other precautions. SOS also provides PPE for all staff members.

Education:

• High school or equivalent (Preferred)

Experience:

• Front Desk / Patient Registration: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: One location