Job Detail

Palomar Health Medical Group is looking for talented, compassionate, and qualified individuals to join us in our mission to provide quality medical care and promote health and wellness in the communities we serve! We are a multi-specialty, not-for-profit medical group, formed in 2019 by the affiliation of two of North San Diego County's largest multi-specialty groups, Graybill Medical Group and Arch Health Medical Group. Through a combined 170 physicians and advanced practitioners and 22 locations in North San Diego and South Riverside Counties, we are able to provide comprehensive medical care to meet every family members needs, including Urgent, Primary, and Specialty Care. We are affiliated with the Palomar Healthcare District.

We currently have great opportunities for Patient Service Representatives. You will be responsible for greeting & checking in patients, answering phones, and documenting accurate patient information. In addition, you will schedule & confirm appointments, ensure accurate patient insurance information, explain billing procedures, collect co-payments, deductibles and co-insurance, prepare/file patient forms, and process medical records.

Key responsibilities include but not limited to:

• Greets and checks in patients when they arrive to the office.
• Maintains a high level of customer service with patients and their family members, staff, and providers.
• Has patient complete required forms, obtains necessary signatures, and accurately enters the patient information for registration.
• Ensures all insurance, personal and health information is obtained and verified prior to each patients appointment. Scans insurance card.
• Maintains daily scheduling and confirmation of patient appointments.
• Responds to heavy volume of incoming calls for appointments and other requests.
• Collects patient insurance co-payments, co-insurance, deductibles, and prior balances and explains payment policy/billing procedures, and patient financial responsibility.
• Prepares and files patient forms.
• Balances daily monies and receipts, and ensures accuracy of fee tickets & batch summaries.

A qualified candidate will meet the following requirements:

• High School diploma or GED
• At least (1) year of experience in a customer service position, preferably in a medical practice setting.
• Working knowledge of contracted insurances, patient benefits, and third party requirements preferred.
• Excellent verbal, written and interpersonal communication skills.
• Proficient computer software skills in MS Word, Excel, Outlook, and some Publisher.
• Excellent organization and time management skills.
• Experience with medical practice protocols related to scheduling appointments.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.

Palomar Health Medical Group offers a comprehensive benefits program for full time employees that includes:

• Medical, Dental and Vision insurance
• Company -paid Basic Term Life and Long-term Disability insurance
• Medical Flexible Spending Account
• Dependent Care Assistance
• 401(k) with company match up to 4%
• PTO (Paid Time Off)
• Paid holidays
• Pet insurance
• Gym discounts
• Plus much more!

Palomar Health Medical Group maintains a drug-free workplace and smoke free working environment. Employees are required to successfully pass a pre-employment drug screen. Palomar Health Medical Group is an Equal Opportunity Employer and values diversity in the workplace.