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Payment Services Specialist (Collections Specialist) - Electronic Health Records

Date Posted: Jul 17, 2025
Electronic Health Records

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Job Description

Full Job Description

Description


 


The City of Anaheim Finance Department seeks a detail-oriented and dynamic Payment Services Specialist (Collections Specialist) to support operations in the Central Cashiering Division. The division collects and processes all city billed revenue from city-wide departments, including but not limited to: Anaheim parking citations, Anaheim Police witness fees, Anaheim Public Utility bills, City-Finance invoices, and Code enforcement civil citations. Under minimal supervision, the incumbent will process all city billed revenue to receipt, validates and accounts for cash collections received by mail and in person at a public cashier window in a fast-paced environment.
Candidates must possess journey-level experience in banking and/or large cash handling experience. The ability to operate a ten (10) key calculator, by touch, and data entry proficiency is also required. An ideal candidate will be customer services oriented and able to multi-task with frequent interruptions.

 

Essential Functions


 


The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
 
  • Provide assistance with deposit procedures and best practices of payment acceptance to customers at the public service counter and to City staff.
  • Receive and verify payments by mail and over the counter for various City services.
  • Process all parking citations issued in Anaheim; check for Department of Motor Vehicle (DMV) holds and provide assistance to customers with parking issues or questions.
  • Acts as liaison between customer and staff from police department, streets and sanitation, and code enforcement in order to resolve any issues before payment can be accepted. Arrange for an administrative hearing date as needed.
  • Receive and reconcile inter-departmental deposits, including but not limited to building, business license, public works, golf operations, city clerk, fire, finance, community services, and utilities.
  • Process and balance business licenses, fire permits via remittance processor and window.
  • Process, utility payments received through mail on remittance processor; image and provide audit trail of each transaction. Perform internal lockbox function to update utility billing system.
  • Micro-encode all customer checks presented at window, received by mail and those received via interdepartmental.
  • Prepare daily bank deposits; when interacting with bank personnel at vault teller services ensure exchange of monies is in balance; submit City deposit and receive deposit verification; and verify rate of exchange or bank service fees for foreign negotiable items.
  • Collect, sort, and process contents of night depository boxes; count currency and verify dollar amounts to ensure accurate balance sheets.
  • Code and classify documents for accounting purposes.
  • Notify credit office when exception payments are made in order to prevent shut offs or accounts flagged for various reasons
  • Verify check amount with City documents to ensure accurate general ledger account numbers for further payment processing and prior to financial system update.
  • Receive mail and distribute to proper departments; prepare logs, lists and ledgers.
  • Receive returned items from City Treasurer and direct item to appropriate departments for collection; file into established filing systems..
  • Maintain a balanced cash drawer for daily cash receipt activities; run reports listing and ensure all credit card receipts for payments taken at each cashier station are accounted for prior to auto settlement occurs.
  • Operate a variety of office equipment, such as electronic cash register, personal computer, ten-key calculator, remittance processor, and mail extractor.
  • Perform related duties and responsibilities as required.
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Qualifications


 


Experience and Training: Candidates must have journey level experience in banking and/or large cash handling. An equivalent combination of experience and training sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.
 
Knowledge of: English usage; business math; standard clerical accounting office equipment, such as cash receipt application, calculator, personal computer and typewriter; clerical accounting record keeping methods.
 
Ability to: Accurately process parking citations; accurately balance receipts with speed and accuracy, operate remittance processor (ten key and data entry) by touch calculator and electronic cash register, and multi-task effectively; learn and apply vehicle codes related to parking violations; maintain accurate records; accurately operate a typewriter and personal computer and associated software; accurately make change and count money; write legibly; understand pertinent procedures and functions quickly using good judgment; interpret and apply procedures to a variety of circumstances without immediate supervision; speak clearly and distinctly; establish and maintain effective relationships with those contacted in the course of work.

 

Supplemental Information

 

IMPORTANT APPLICATION INFORMATION AND INSTRUCTION

Applications will be accepted until Monday, July 28, 2025 at 5:00pm. Applicants are encouraged to apply early.

Well-qualified applicants will be invited to complete a 10-key test and written exam. Successful applicants will be invited for an oral interview.

The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.

The successful candidate will be required to undergo a reference/background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

 


 

The City of Anaheim offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

To view the current benefits summary, visit: https://www.anaheim.net/DocumentCenter/View/30970/Benefits-Summary-Full-Time

For additional information about the City's benefits, visit: www.myanaheimbenefits.com

RETIREMENT BENEFITS – The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.

Note: Pension contribution limitations are set by CalPERS each calendar year, with compensation limit requirements for Public Employee Pension Reform Act (PEPRA) members and Classic members. Employee contributions will be deposited into a 401(a) account after reaching this limit. Employees with CalPERS membership dates prior to July 1, 1996 are not impacted by these limits.

To view the current limits and additional CalPERS information, visit:
https://www.anaheim.net/DocumentCenter/View/4783/CalPERS-Rates

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