At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions.
Patient Access Technician Intake
Responsible for the day-to-day customer service activities and support of specifically assigned clients and customers. Responsible for new patient intake, benefits investigation, initiating prior authorizations, and documentation of interaction with all sources. Provides excellent customer service to all interactions.
The positions are available in Omaha, San Bernadino, California; Chicago,, Illinois,
Richardson, Texas; and Philadelphia, PA. Successful Candidates must have state registrations and certification as required to be a Pharmacy Technician.
Wages are based on geographical location, experience, and professional certification as a nationally certified pharmacy technician. Adapting to one geographical area (California, $19.00 to $23.00), other markets vary by their wages- Generally $19.00 to $21.00)
Further elaboration on the position's duties -Follow (Licensure and certification are required as Pharmacy Technician. Please identify the locations you are seeking from those listed above.
Amber Specialty Pharmacy
Job Title: Patient Access Technician Intake
Department: Operations
FLSA: Non-Exempt
General Functions
Responsible for the day-to-day customer service activities and support of specifically assigned clients and customers. Responsible for new patient intake, benefits investigation, initiating prior authorizations, and documentation of interaction with all sources. Provides excellent customer service to all interactions.
Reporting Relations
Reports to: Patient Access Specialist Intake Lead
Direct Reports: None
Primary Responsibilities:
Responsible for routing all incoming documentation for new patients, refills, and additional documentation for Specialty and Infusion pharmacy.
Explains all Company programs and services to Referral sources and provider’s office staff regarding what to expect with Company services, contents of shipments, and patient rights.
Acts as a liaison between Company, insurance, Pharma, co-pay assistance sources, and provider’s offices via phone, fax, and e-mail communications.
Enters data requirements into tracking software. Transfers call to clinical staff for clinical education/assessment activities.
Creates patient’s estimated cost of benefits with all pertinent information and attaches to record for use by customer care center of excellence.
Notifies appropriate staff of relevant information gathered during calls to providers or patients that may affect a patient’s disease state, medication regimen or method of funding.
Records and processes orders and/or inquiries received by mail, telephone and/or through direct patient contact.
Maintains documentation of calls to and from patients, caregivers, insurance, providers, and Pharma.
