Job Detail

JOB DESCRIPTION

Title: Program Manager Mobile Crisis/988

Department/Division: Social Services

Status: Full-Time

Salary: Hourly/ DOE (Mon-Fri 8:00 - 4:30 with occasional nights and weekends)

Supervisor: Social Services Director

Subordinates: PMCRT Caseworkers

POSITION SUMMARY:

Under the primary direction of the Social Services Director, the Program Manager will be responsible for developing, coordinating, and managing all aspects of programs as assigned by the Social Services Director. Additionally, the Program Manager, will work in partnership with other Tribal departments and external agencies and organizations with the goal of supporting all program activities and the community. The 988 Suicide & Crisis Lifeline connects people with emotional distress, alcohol or drug use concerns, or just need someone to talk to a counselor. The Mobile Crisis Team is community-based intervention designed to provide de-escalation and relief to individuals experiencing a behavioral health or substance use-related crisis wherever they are, including at home, work, school, or in the community.

JOB DUTIES AND RESPONSIBILITIES:

• Oversees program caseworkers to ensure program activities are completed on time and to specifications prior and after interventions
• Provides support for all aspects of the program operation and implementation to ensure the overall success of the programs, designs, and activities
• Provide strong leadership to supervise and manage direct services of case workers, including leading responding caseworkers and reviewing subordinate’s post-intervention documentation
• Provide policy and guideline implementation, clinical consultations, crisis intervention, public speaking, and staff training
• Manage Pala Mobile Response Crisis Team (PMRCT) and related grants
• Manage 988 staffing and related grants
• Responsible for meeting deadlines for grant submissions, reporting, budgets, progress reports, and record keeping
• Ensure budgetary duties are maintained, including, but not limited to, developing and submitting budgets and financial reports, and programs are operating within budgeted guidelines
• Ensure data collection and reporting are maintained and completed per specific program guidelines
• Establish and maintain partnerships and collaborations with other community agencies
• Perform other duties as assigned, including special projects and grants

KNOWLEDGE, SKILLS, CERTIFICATIONS AND ABILITIES:

• Knowledge of various computer-based programs, including all Microsoft Office products
• Ability to communicate effectively, both verbally and in writing at various levels of interaction
• Ability to supervise a team of employees and create cohesion within the group and department
• Ability to function well in a high-paced and at times stressful environment
• Endorsement and support of Tribal culture and philosophy
• Maintain ethical guidelines
• Maintain confidentiality
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills

MINIMUM QUALIFICATIONS:

• Graduate degree in Social Work, Psychology, Counseling, or any other related field from an accredited college or university or a combination of six years of education and work experience in similar or related fields;
• At least two years of supervisory experience with more than three full-time subordinates:
• Experience working in social service setting;
• Experience working with individuals with addiction or mental health issues;
• Previous experience working with Native American Populations would be preferred.
• Must pass pre-employment and random drug testing during employment.
• Must acknowledge and agree to maintain a Drug-Free workplace (including marijuana) as a condition of employment with the Pala Band of Mission Indians.
• Must be able to pass a background check.
• Must have a valid class “C” driver’s license and have a clean driving record.
• Must be willing to work in the field and travel within and outside of city limits.
• CPR/First Aid certification preferred; if not, certification must be completed within 60 days of being hired
• Indian preference will apply. The Pala Band of Mission Indians will give hiring preference to fully qualified applicants who are Pala Tribal Members.

OTHER REQUIREMENTS:

All employees are expected to follow the Tribal Employee Handbook of the Pala Band of Mission Indians and must adhere to any additional applicable addendums.