Job Detail

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America Los Angeles is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $85,595.00 - $90,100.00 PER YEAR

JOB SUMMARY AND PURPOSE

Program Manager V – AOD/MSW manages multiple complex programs providing participants with multiple services and/or addressing multiple co-morbidities according to contract and budget guidelines, to include supervision of AOD certified staff. Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff, overseeing resources and coordinating the efforts of the program team members including VOALA sub-contractors, community partners, and ongoing outreach as it pertains to the target population. Manages significant human, financial, and physical resources, and functions with a high degree of autonomy. The Program Manager V will assure that all goals and objectives are accomplished according to plan.

DUTIES AND RESPONSIBILITIES

• Develop and manage project budget, project development, performance goals, and service delivery for multiple service programs in accordance with stated grant requirements
  • Develop program policies, procedure plans, and associated communications documents
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans
  • Develop best practices and tools for project execution and management
• Train, coach, and manage service teams on program requirements, tools, and methods to meet those requirements
  • • Effectively communicate project expectation to team members and senior management in a timely and clear fashion
    • Delegate tasks and responsibilities to appropriate personnel
  • May manage multiple teams of staff located at various work sites
    • Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided
    • Ensure program interim and final goals and requirements are achieved
  • Prepare monthly budget reports and proposals
    • Estimate and allocate resources that participants may need in order to achieve project goals
    • Create and analyze budget, reports, and program goals
  • Communicate with funder on an ongoing basis, as required by Director
  • Collaborate with community partners for services to program participants
  • Coach, mentor, and supervise team members and influence them to take positive action and accountability for their assigned work, to include supervision of AOD certified staff
  • Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in networking and public relations opportunities
  • Effectively prioritize and execute tasks in high pressure situations

  Qualifications

  REQUIREMENTS:

  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

  EDUCATION:

  • AOD Level I Certification -
    • Certified and in good standing as an Alcohol and Other Drug Counselor by an approved accrediting organization (CCAPP, CADTP or CADEE) (315 hours coursework + 2040-3000 hours supervised on the job training).
    • Masters of Social Work.

    EXPERIENCE:

     

    • 3 years of experience in Social Services Program Management, Coordination or Supervision
    • Minimum of 2 years of experience in Staff Management (Coaching, Leadership) in Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs
    • Budget Management / Oversight Experience

    • Experience managing programs with over 20 staff, serving clients with multiple modalities

    PREFERRED QUALIFICATIONS:

    • Licensed with the Board of Behavioral Sciences as a Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMFT)
    • History of working with multiple community partners, existing relationships a major plus.
    • Experience connecting clients to community and government resources.
    • Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
    • Extensive experience with large and complex social services programs, serving clients with various levels of acuity and need.
    • Bilingual in English and Spanish.
    • Well informed of organizational priorities and procedures.
    • Knowledge about community resources
    • Experience with HMIS and other relevant databases used by partner service providers

    Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

    This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

    If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.