We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
Recovery Representative I, Charge-Off
The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range:
$22.68 - $32.88
Scheduled Weekly Hours:
40
What You’ll Be Doing
Responsible for collecting on charged-off loans made by the Credit Union or resolving delinquency on vehicle loans where timely payments are not being received. Provide direct assistance to our Members by working with them to identify the true cause of non-payment in order to provide personalized options.
Work on charged-off loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
Responsible for working specialized queues for defaulted repayment plans.
Work with our Members and 3rd parties to set up repayment plans, negotiate settlements, re-establish Membership services, and perform account maintenance in order to accurately reflect the approved arrangements.
Review charged-off loans for possible collection agency placement. Partner with team and management to refer accounts for litigation review.
Assist management and team with miscellaneous projects and reporting including 1099-C tax form filings, monthly audits, and collection agency placements.
Additional Job Functions
Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
Qualifications
High School Diploma or GED required
2+ years of previous related experience required
Previous financial institution or credit union experience preferred
