Job Detail

Overview

Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.
Responsibilities

Greet callers and handle inquiries and appointments via the telephone in a professional and timely manner. Enter accurate and current demographic and insurance information in the computer for each patient. Adhere to current productivity requirements for department.

• Schedule Initial Health Assessments for managed care members
• Follow-up with new patients to ensure satisfaction and generate second appointment
• Contact existing patients not yet seen in calendar year to book for preventive appointments
• Inform patients of and schedule for additional services offered at VCC
• Inform patients of additional opportunities as determined by the organization
• Contribute to team effort by accomplishing related results as determined
• Answer all incoming telephone calls within 60 seconds in a professional, courteous, and efficient manner
• Make appointments for all clinics

Qualifications

Minimum

• High school graduate or equivalent
• A minimum 6 months’ customer service or sales experience, preferably in a medical office setting
• Exceptional phone skills; solid interpersonal communications and knowledge of health care systems and VCC products and services.

Required

• Bilingual English/Spanish

Required Skills/Knowledge/Abilities

• Experience/familiarity with computers, Microsoft Office products (Word/Excel), business e-mail communication systems and internet search capabilities

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Bilingual English/Spanish (Required)

Work Location: One location