Job Detail

About Us

NewportCare Medical Group is a comprehensive specialty medical group with offices located in Newport Beach, Long Beach, Riverside, Orange, and its corporate headquarters located in Newport Beach, California. Our Board-Certified and Fellowship Trained physicians provide a wide range of services ranging from conservative and non-operative treatments to advanced and minimally invasive surgical and pain management procedures. We are a specialty group dedicated to the diagnosis, treatment, rehabilitation, and prevention of injuries and disease of the body’s musculoskeletal system. We provide comprehensive care that includes sports medicine, spinal surgery, joint replacement, foot and ankle surgery, hand and upper extremity surgery, fracture treatment, non-operative care, pain management, integrative medicine, family medicine, physical therapy, and various wellness programs. Further, NewportCare provides its patients comprehensive care through its owned and operated ambulatory surgery centers, imaging services, and physical therapy centers.

Title: Surgery Scheduler

Department: Administration

Location: Newport Beach, CA

Hours: 40 hours per week – Monday through Friday, 8 am – 5 pm

Job Description

The Surgery Scheduler is responsible for scheduling and coordinating procedures and surgeries for assigned medical providers at hospitals and ambulatory surgery centers. The Surgery Scheduler is responsible for continually monitoring the surgical schedule looking for inefficiencies and attempting to organize the surgery schedule by filling vacancies, phoning and documenting reminder calls to patients, and rescheduling patients as directed. The Surgery Scheduler is also responsible to produce and obtain referrals and authorizations for pre-operative medical clearances, H&P, imaging, etc.

Essential Duties and Responsibilities

• Coordinates surgery and procedures between the patient, hospitals, outpatient surgery centers, and physicians.
• Maintains calendar of surgery and procedure times; follows up with physicians to resolve scheduling conflicts in a timely manner.
• Pre-certifies procedures with insurance carriers.
• Ensure appropriate medical equipment is requested by the physician for specific procedures.
• Services as the primary contract for the patient provide pre-and post-operative procedure instructions and assist with patient inquire.
• Communicate with staff to resolve issues with scheduling conflicts, provider and/or operating room conflicts.
• Orders pre-operative medical clearances, H&P, imaging, etc. as ordered by the physician.
• Maintains continuous communication with the physicians, patients, hospitals, and/or ambulatory surgery centers.
• Ensures physician and support staff continuously have an up-to-date status for each surgery.
• Continuously monitors and records requested pre-operative medical clearances and keeps surgeon informed if there is an anticipated delay and/or negative report.
• Rescheduled procedures and surgeries as required.
• Provides exceptional customer services with all parties.
• The above is not an exhaustive list of responsibilities but rather a generalization of the job requirements. The employer reserves the right to amend, add or eliminate job duties as is necessary.

Experience and Requirements
Required Knowledge, Skills, and Abilities

• Knowledge and respect for patient confidentiality
• Superior customer services skills and telephone etiquette
• Ability to handle difficult patients and/or situations with professionalism
• Ability to handle multiple tasks at one time in a polite manner
• Excellent communications skills: written and oral
• Detailed oriented with superior organizational skills
• Team player; able to interact with all levels of personnel
• Able to work in a demanding, fast-paced environment

Education

• Two years of surgery scheduling experience, preferably in orthopedics and pain management, in a medical group, ambulatory surgery center, or hospital setting required.
• Medical office experience.
• High School Diploma. Advanced education is preferred.

Compensation and Benefits

§ Competitive compensation and benefits upon completion of the introductory and waiting period as described in the company employee handbook.

To Apply

§ To be considered for the Surgery Scheduling requisition, please submit your cover letter, resume, and compensation requirements by applying on Indeed.

Newport Care is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Education:

• High school or equivalent (Preferred)

Experience:

• surgery scheduling: 2 years (Preferred)
• Medical terminology: 2 years (Preferred)

Work Location: One location